Refund Policy

Our 14-Day Satisfaction Guarantee

At the Trauma-Informed Care Institute, we are committed to providing high-quality education that supports your professional development. We want you to feel confident in your decision to invest in our training programs.

We understand that selecting a certification program is an important decision. That's why we offer a 14-Day Satisfaction Guarantee, allowing you to explore the course and determine whether it meets your expectations.

Refund Eligibility

You may request a full refund if both of the following conditions are met:

Within 14 Calendar Days: Your refund request must be submitted within 14 calendar days of your original purchase.
Before Beginning Module 3: You must not have begun Module 3 of the training program.

Refund eligibility ends when either the 14-day period expires or Module 2 is completed, whichever occurs first.

This allows you to begin the program, experience our educational approach, and evaluate whether the training is right for you.

Additional Conditions

To maintain the integrity of our certification programs and protect our proprietary educational materials:

Refund requests submitted after the eligibility period will not be accepted.
Completion of Module 2 ends refund eligibility, even if fewer than 14 days have passed.
Refunds are not available once a certificate of completion or continuing education documentation has been issued.
Approved refunds will result in termination of course access.
Refunds apply to the original course enrollment purchase and do not include fees paid separately to third-party certification or licensing organizations.
If any content from module 3 or on has been viewed, a refund request will be denied, even if it would have otherwise been granted.
The term completed means that the lesson has been viewed.

How to Request a Refund

To request a refund, please email [email protected] before your eligibility period ends.

Include your name, email address used for enrollment, and course title.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Technical Support

If you experience technical difficulties accessing your training, please contact us at [email protected] so we can assist you.

This policy does not limit any rights or remedies provided under applicable law.